Delivery Policy
This document sets out the shipping policy that applies to customers that make a purchase at thebamboo.life If you have any questions, please contact our customer service team on +6011- 55866540 or hello@thebamboo.life.
Order Processing Time
All orders placed will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Shipping Fees
Domestic (Malaysia)
- West Malaysia - RM 7.00
- East Malaysia - RM 16.00
- Free shipping for orders more than RM 200.
Singapore
- Delivery Fee - RM 25
- Import duties and taxes borne by customer if applicable
- Free shipping for orders more than RM 200.
Rest of the world
We do not ship internationally due to current restrictions imposed by customs and courier limitations. We're doing everything we can to increase international shipping options whenever we could, so do keep an eye on our Instagram account for updates.
Delivery Days
| West Malaysia | 1 - 3 working days |
| East Malaysia | 5 - 7 working days |
| Singapore | 5 -10 working days |
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order.
We are sorry but we do not ship to P.O. boxes.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.